Legal
Delivery Terms
Last updated: 21 August 2026
Because every Jane Dolls piece is knitted by hand to order, delivery works a little differently from a typical shop. This page explains where we ship, how long things take, what it costs, and what happens if something goes wrong.
1. Introduction
These Delivery Terms apply to all orders placed through the Jane Dolls website and should be read alongside our Purchase Terms & Conditions. By placing an order, you agree to the delivery arrangements described here.
2. Delivery Areas
We ship from our studio in the Cotswolds, United Kingdom, and deliver to most countries worldwide. Available destinations and any local restrictions are confirmed at checkout based on your address.
- United Kingdom (including Northern Ireland)
- Europe (EU and non-EU countries)
- United States, Canada, Australia and most of the rest of the world
3. Delivery Methods
Choose the option that suits you best at checkout:
Standard delivery
Tracked courier or postal service, ideal for most orders.
Express delivery
Prioritised, tracked and signed-for delivery when you need it sooner.
Studio collection
Collect your order in person from our Cotswolds studio, by appointment.
4. Estimated Delivery Times
Estimated transit times below are counted after dispatch and are in addition to our order processing time.
| Destination | Estimated time |
|---|---|
| UK — Standard | 2–4 working days |
| UK — Express | 1–2 working days |
| Europe | 5–7 working days |
| Rest of world | 7–14 working days |
5. Delivery Costs
Exact charges are calculated at checkout based on your destination and chosen method. As a guide:
| Method | Cost |
|---|---|
| UK Standard | $6.00 (free over $120) |
| UK Express | $12.00 |
| Europe | from $15.00 |
| Rest of world | from $22.00 |
| Studio collection | Free |
6. Order Processing Time
Because each piece is handmade to order, please allow 1–2 weeks for your item to be knitted and prepared before it is dispatched. Larger or custom orders may take a little longer — we’ll always let you know if that’s the case.
7. Tracking Information
As soon as your order is dispatched, we’ll email you a tracking link so you can follow your parcel. You can also view tracking at any time under My Orders.
8. Delays
Occasionally, delivery may take longer than estimated due to circumstances outside our control — such as courier delays, customs processing, severe weather or busy seasonal periods.
If your order is delayed
Please allow a few extra working days beyond the estimate before contacting us. If it still hasn’t arrived, get in touch and we’ll investigate right away.
9. Incorrect Address
Please double-check your delivery details at checkout. We cannot be held responsible for parcels delivered to an incorrect or incomplete address provided by you.
Made a mistake?
Contact us as quickly as possible. If your order hasn’t shipped, we can usually update the address. Once dispatched, re-delivery may incur an additional charge.
10. Damaged Packages
We wrap every order with great care, but if your parcel arrives damaged, we’ll put it right.
- Keep the packaging and take photos of any damage;
- Contact us within 48 hours of delivery;
- We’ll arrange a replacement or a full refund as appropriate.
11. International Delivery
We’re delighted to send our dolls around the world. Please note that international orders may be subject to import duties, taxes or customs fees charged by the destination country.
- Any such charges are the responsibility of the recipient and are not included in our prices or delivery costs;
- Customs processing can add time to delivery, which is outside our control;
- We declare all parcels accurately and cannot mark orders as gifts to reduce duties.
12. Contact Information
Questions about delivery? We’re happy to help:
- Jane Dolls Studio, 14 Willow Lane, Cotswolds, GL54 1AA, United Kingdom
- hello@janedolls.com
- +44 1234 567 890