Privacy Policy

1. Introduction

Jane Dolls (“we”, “us”, “our”) is the data controller responsible for your personal information when you use our website or place an order. This policy applies to all visitors and customers.

2. Information We Collect

We collect information you provide directly, as well as some information automatically when you browse our site:

• Contact details — name, email address, phone number.
• Delivery details — shipping and billing addresses.
• Order details — the products you buy and any preferences.
• Technical data — device type, browser and general location, collected via cookies.

3. How Information Is Used

We use your information to:

• Process, make and deliver your orders;
• Provide customer support and respond to enquiries;
• Send order updates and, with your consent, occasional news;
• Improve our products, website and service;
• Meet our legal and accounting obligations.

4. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used. You can manage or disable cookies through your browser settings, though some features may not work as intended without them.

5. Account Information

If you create an account, we store the details you provide — such as your name, email and saved addresses — to make checkout faster and let you view your order history. You can update or delete your account information at any time from your account settings.

6. Order Information

We keep records of your orders — including items, prices and delivery details — so we can fulfil them, handle returns, and comply with tax and accounting requirements.

7. Payment Information

Payments are handled by trusted, PCI-compliant payment providers. Your full card details are entered directly with them over an encrypted connection — we never see or store your complete card number on our servers.

8. Communication

We’ll always email you essential updates about your order. Marketing emails are only sent with your consent, and every one includes an easy, one-click way to unsubscribe. You can update your preferences at any time.

9. Data Sharing

We do not sell your personal information. We share it only where necessary to run our business — for example, with couriers to deliver your order — and only the minimum required.

10. Third-Party Services

We work with carefully chosen partners who process data on our behalf under strict agreements, including:

• Payment processors (to take payment securely);
• Delivery and courier services (to ship your order);
• Email and analytics providers (to communicate and improve our site).

11. Data Security

We use appropriate technical and organisational measures — including SSL encryption and restricted access — to protect your information. While no method of transmission is completely secure, we take every reasonable step to keep your data safe.

12. Data Retention

We keep your personal information only for as long as needed to fulfil the purposes described in this policy, or as required by law (for example, order records are kept for accounting purposes). When it’s no longer needed, we securely delete it.

13. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion of your data (“the right to be forgotten”);
• Object to or restrict certain processing;
• Request a portable copy of your data.

To exercise any of these rights, simply contact us.

14. Children’s Privacy

Although our toys are made for children, our website and shop are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their data, please contact us and we’ll remove it.

15. Policy Changes

We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date at the top of this page, and for significant changes we’ll let you know by email or a notice on our site.

16. Contact Information

For any privacy questions or to exercise your rights, please reach out:

• Jane Dolls Studio, 14 Willow Lane, Cotswolds, GL54 1AA, United Kingdom
• privacy@janedolls.com
• +44 1234 567 890